’Tis the season to help families address end-of-life care
’Tis the season to help families address end-of-life care The holiday season will soon be upon us and with it will come out-of-town family members visiting their loved ones in long-term care settings. Early November is a good time to increase the focus and training on customer service so that the facility is performing at...
The importance of leadership in creating good deaths in LTC
Here’s my latest article on McKnight’s Long-Term Care News: The importance of leadership in creating good deaths in LTC In one of the more disturbing encounters I’ve had in long-term care — in a 5-Star deficiency-free nursing home — I offered my condolences to an aide on the loss of a resident she’d cared for...
